Q. How can I access the Area?

A. Access is possible through an online reservation or in situ registration (but only if there are places available: no more than 200 people in the Area).

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Q. Are the two time slots always valid?

A. No. Starting from October, the Park is open to the public non-stop from 10.00 a.m. to 5 p.m. (in Oct. and Nov.).

 

Q. When do reservations open?

A. Reservations are weekly and open every Sunday at 6 pm.

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Q. My reservation is confirmed? What do I have to do?

A. You have to download your ticket by clicking on the blue button “Download reservation”. The ticket is sent also via email to the address specified during the online reservation process. (If you do not receive the email, please wait, because the server has to manage thousands of emails).

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Q. I cannot find a place available. What is the problem?

A. The access to the Park is in high demand. Above all, on Saturdays and Sundays it is difficult to find availability. However, due to the possibility to delete the reservation, it is possible that you will find available spaces, if people delete their own reservation.

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Q. If I have the reservation, can I enter after 10.00 am?

A. Yes. You can access whenever you want, from 10 am to 4 pm (gates close at 5 pm).

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Q. Can I book for the same day as I am making the reservation?

A. yes, if there is availability, you can reserve online until 10 am of the same day. Then, you can enter registering in situ (if available places), until 4 pm.

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Q. How much time do I have to fill the online booking form?

A. You have 15 minutes to complete the reservation, filling the form with all the participants’ data (name, surname, day of birth, place of birth, place of residence, foreign identity code, email and phone number).

 

Q.  If I have reserved online, what do I have to show to the guard at the gate to access the Area?

A. You have to show your ticket (printed or on your mobile device) so it can be scanned through the QR code. Please, download your ticket before, to avoid internet connection problems. You have also to show the identity document (for each participants). 

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Q. How can I delete my reservation?

A. In your ticket, there is a link to delete the reservation. You have to click on that link to delete the reservation and then to click on “confirm”.

attention: The link allows you to cancel the reservation only for the name indicated in the email. If the booking includes more people, and you want to cancel all or part of the people entered, you have to click on the relevant links of the people to be cancelled.

 

Q. Within what time can I delete my reservation?

A. You can delete your reservation until one hour before the opening of the Park. So until 9am. 

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​​Q. What if I do not show up, without deleting my reservation?

A. During the summer season (from 1st May to 30th September) if you do not delete your reservation and you do not show up, you will not be able to book online for the next 15 days. It is a sort of penalty, necessary because, due to the free reservation, in the past many people reserved a place and did not show up, therefore not allowing other people the possibility to enter the Park. Outside the summer season (from the 1st oct. to the 30rd April): you will not receive the penalty, but we hope you will respect others, by deleting your own your reservation, respecting the norms of access.

 

​Q. Is there a call centre or a phone number for booking?

A. No. Reservations are online only. The phone number is just for information.

 

Q. I have not received the ticket. What can I do?

A. The ticket must be downloaded at the end of the online reservation process. It is not necessary to wait for the email.

 

Q. I live in Discesa Gaiola, Can I access the Area?

A. Yes, of course, respecting the access regulation of the Park, like other people. The access to the Park is for everyone, without distinctions.

 

Q. Can I drink or/and eat in the Area?

A. Yes of course. In the Park it is not possible to introduce one- way plastic bottles, glass bottles, disposable plastic etc. You can bring with you reusable bottles, that you can fill at the public fountain, or toilets/showers! Any waste (sandwich paper, fruit peel, etc.) must be taken away and thrown in the appropriate bins outside the access gate as indicated in the Regulation.

  

Q. Can I smoke in the Area?

A. You can smoke without disturbing other users and only if you bring with you the pocket ashtray, as indicated in the Regulation. ​

 

Q. Can I park the vehicles along Discesa Gaiola?

A. No, parking is forbidden in Discesa Gaiola. As it is a narrow street, it is not possible to park at any time of the year, to avoid obstacles to emergency and service vehicles.

 

Q. Can I access the Zone A cliff?

A. In the Integral Reserve Zones (A Zone) of marine protected areas, bathing, as many other human activities, is prohibited since A zones are small areas of maximum protection in favour of nature and biological repopulation. Since it is not a public bathing area, it has not been possible for the technicians to draw up the technical safety protocol required for the public access to bathing areas in the A zone.

Regular users in Zone B can access the Terrace and Visitor Centre in the A Zone from Tuesday to Sunday from 10:00 to 14:00.

 

Q. What if I do not respect the regulation of the Park?

A. Failures to comply with the regulation make it impossible to book and/ or access the area within 15 days, in addition to reporting to the competent authorities in case of violation of the interministerial decree D.I. 07/08/2002, and the Maritime Authority Ordinances.

 

Q. Can I show up with my dog?

A. Yes. You must take care not to disturb others and bring with you the muzzle and the paddle for his needs (which you will have to take away and throw in the appropriate bins on the driveway).